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Rent and service charges
Transparent structures and separation between eligible IHM and non-HB programme activity.
Compliance
Evidence-ready, because hope is not a compliance strategy.
The model is designed to stand up to scrutiny from commissioners, Housing Benefit teams, landlords, partners and internal governance.
What we evidence.
Compliance covers people, properties, money, management activity and outcomes.
✓
Property checks
Fire safety, repairs, maintenance, weekly checks, secure entry and health and safety monitoring.
📁
Audit trail
Case notes, welfare checks, incidents, escalation, reviews, inspections and evidence of IHM delivery.
Compliance pack for partners.
Commissioners and referral partners can request a pack covering governance, safeguarding, IHM, property standards, eligibility boundaries, complaints, data protection and reporting.
- Policies and operating procedures
- Housing Benefit evidence structure
- Safeguarding and incident escalation
- Risk-based service delivery model
- Monthly KPI and quarterly outcome reporting
