Intensive Housing Management

Robust IHM that keeps tenancies stable.

Mybe’s IHM is practical, structured and Housing Benefit-eligible. It is focused on the housing management activity needed to keep people safe and properties functioning.

What the IHM offer includes.

The IHM service is designed for people who need more than ordinary tenancy management but do not need vague promises dressed up as support. Activity is recorded, evidenced and reviewed.

  • Daily welfare checks
  • Tenancy sustainment support
  • Property inspections and H&S monitoring
  • ASB prevention and intervention
  • Support with correspondence and appointments linked to tenancy sustainment
  • Move-in and move-out coordination
  • Rent collection and arrears prevention
  • Crisis response and safeguarding alerts
Housing management team reviewing plans

IHM boundaries

Clear separation between IHM and added-value support.

Commissioners and Housing Benefit teams need clarity. We separate housing management activity from non-HB personal development activity, including the Resili programme.

Housing Benefit-eligible IHM

Tenancy sustainment, welfare checks, property management, safety monitoring, escalation, arrears prevention and housing-related coordination.

Non-HB Resili programme

Personal resilience coaching, workshops, peer mentoring, wellbeing tools, employability progression and outcome measurement.